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You already know what you need to do on a call.

Now you'll learn what to do with what you take home.

On the Job and Off develops online training for first responders through education and shared experience.

See Our Courses

See our full list of Awareness and Operations Level courses for dispatchers.

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"This is the best training available on the topic of mental health."
Jared Meeker
Jared MeekerNew York
"Departments should make Capturing the Load mandatory."
Jordan Small
Jordan SmallLouisiana
"I recommend this course to every firefighter in the US!"
Jeff Cash
Jeff CashNorth Carolina
"I like the openness of this course. It was honest and real life. This is a must-take class!"
Tommy Bauguess
Tommy BauguessNorth Carolina
"There is a lot of information in this course that can help you save a life."
Kristina Andrews
Kristina AndrewsMichigan
"Ali kept my attention and made me excited for each next lesson. I found this course really helpful for my department."
Ken Weskamp
Ken WeskampMontana
"Ali was knowledgeable and conveyed a genuine desire to connect with her students. Her introductory testimony gave her credibility. It was sincere and was very powerful."
Firefighter
FirefighterVirginia
"This is a good course for anyone in our industry. I feel that this should be added into basic and refresher EMT/Paramedic programs. People need to understand that this is a real issue in our field."
Patricia Strizak
Patricia StrizakMassachusetts
"Capturing the Load should be made mandatory for all first responders."
Matthew Soderquist
Matthew SoderquistMichigan
"I think each topic in Capturing the Load was exceptionally well taught. This course is very educational, not only for someone who may be facing hard time but also how to recognize our own actions during hard times."
Marlena Gray
Marlena GrayAlabama
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Courses For Dispatchers

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Courses For Dispatchers

Capturing the Load: Dispatch course image
Capturing the Load: Dispatch

Capturing the Load is a no nonsense online course appropriate for all emergency services personnel. Capturing the Load offers education around how our brains process stress, the stress continuum, grief, vicarious trauma and compassion fatigue.

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Cumulative Stress & Compassion Fatigue: Dispatch course image
Cumulative Stress & Compassion Fatigue: Dispatch

This course addresses what cumulative stress and compassion fatigue could feel like and look like. This course helps students identify their vulnerabilities and provides insight into the steps they can take to prepare their minds for calls that feel personal.

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Post Traumatic Stress: Dispatch course image
Post Traumatic Stress: Dispatch

This course discusses the different between post-traumatic stress, acute stress and post-traumatic stress disorder. This course also discusses the way our brain reacts to trauma and it features the 5-factor Post-Traumatic Growth Inventory.

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